Refunds, Returns and Warranty Policy
General Limited Warranty Policy
( North America / BuzzTV Non- retail) * EU/UK 2 years
General Limited Warranty
Most products are covered for 12 months from date of purchase and are non-transferable.
What is Covered:
This limited warranty covers defects in materials and workmanship in most products.
What is Not Covered:
The warranty does not cover abuse of product, or no problem found. If this is the case a report of findings will be sent to you.
It will be your responsibility to pay for any return shipment to BuzzTV. This makes it important to list as much information as possible on the issue. If it is a covered warranty item, BuzzTV will pay for the return cost.
To start a warranty claim you must create a ticket in our system, provide Proof of Purchase to include Model, SN and MAC address of the unit (unless an accessory).
Please note there are some instances where we may be able to remedy the issue without sending the unit in for RMA. There may be an instance where interaction with you may be required for the disposition of the ticket. If you do not respond in a reasonable time the ticket may be rejected.
- Certain types of goods carry less than 1 year of warranty. If you have any questions, please contact us by email at firstname.lastname@example.org
These policies and any determinations are at the sole discretion of BuzzTV.